Frequently Asked Questions
Everything you need to know about shopping with Challenger Singapore
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our courier partner's portal to monitor your delivery status in real-time.
What is the ValueClub membership?
ValueClub is our loyalty program that offers members exclusive discounts, rewards points (V-points) for every dollar spent, and priority access to new product launches.
What are your delivery options and timeframes?
We offer standard home delivery (3-5 working days) and express delivery. You can also opt for our 'Click and Collect' service to pick up your items at any Challenger store islandwide.
What is your return and exchange policy?
Items can be returned or exchanged within 7 days of purchase if they are defective or incorrect. Products must be in their original packaging with all accessories and the tax invoice included.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayNow, GrabPay, and various Buy Now Pay Later (BNPL) options like Atome and Hoolah.
Do products come with a warranty?
Yes, most electronic products sold at Challenger come with a standard manufacturer's warranty. You can also purchase Extended Warranty plans for additional peace of mind.